Frequently Asked Questions

Shopping

What if the item I’m interested in is no longer available in my size?
Please contact our customer care department via e-mail and we will do our best to notify you if the item
becomes available again. Please include the best email address for reaching you when the item becomes available.
Why is the color of received clothing a little different from what I saw online?
Color profiles may vary by device (i.e laptop, smartphone, tablet, etc.). If you feel that the color is extremely different, please feel free to email our Customer Service Department to ensure that you received the correct item.
Do you have any store locations?
Our store is online based. That way you can shop any time 24/7.
How do I use a discount code?
If you have a valid discount coupon, when you go to the “check out” page, you will find an option where you can input the code. If for some reason your code isn’t accepted and you are sure that it is valid, please feel free to contact us.
I’m not sure about my size.
Please see our Size Guides for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Department.
Why was my order canceled?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for a refund.
I need to change something on my order, how can I do that?
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly. Once the parcel is processed and sent to the post office, we will be unable to make any changes.
Are there any catalogs that I can buy from?
Our items – along with changing fashion trends, features, and advice – are constantly updated, so we keep it simple and provide everything on our website so that you can buy what you want when you want, 24 hours, 7 days a week .

Payment

How do I pay for my order ?
We like to give you plenty of payment options; we accept Visa, MasterCard, and we also offer PayPal as our secure payment method which accepts all kinds of credit or debit cards. We do not accept persona; checks or money orders. We also take security very seriously indeed, so your details will be safe with us.
All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud..
What currencies can I use?
Currently there are two currencies available as follows: US dollar.
Is it safe to use my credit card on the website?
Please don’t worry; it is safe to order on our website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed. During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (ssl) So, you are welcome and safe to choose your favorite items on our website!
Why if my credit card is declined ?
Your credit card may be refused for any of the following reasons: The card may have expired. Check that your card is still valid. You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit. You may have entered some information incorrectly. Check that you have filled in all the required
fields correctly.
Make sure you’re using the latest version of your web browser. Your browser may have installed some kinds of plug-ins. Please clear the cookies, restart the browser, and then try again.

Customized Products

How much will my order cost?
The cost of a item or an order depends primarily on four things:
What kind of item you are ordering
How many items you’re ordering
How many locations you want to print on
How many colors are printed on each location

How can I go about getting a price quote?
To request a quote, you can visit our Custom Orders page ( https://daciasdesigns.com/custom-orders/ ) or email us at
dacia@daciasdesigns.com.

How can I pay for my order?
You can pay for your order at the time your order is placed with credit card or PayPal. Personal checks are not accepted at this time. You will be sent a confirmation e-mail with a payment link.
I work for a University or school, can I pay with a PO?
Yes! Please email us at dacia@daciasdesigns.com for more details and to set up an account.
Can I talk to a real person about my order before I place it?
Absolutely! You can. call us at 678-723-9784
Can I see what my product looks like before it prints?
Absolutely! We will send you an artwork approval to look at which you can approve or decline. We will not print without your approval.
How do I get my shirts once they’re printed?
You can either have your shirts shipped right to you, or you can pick them up locally in Atlanta.
How long does it take to get my order?
Whenever you need them! Tell us your due date and we’ll make sure they arrive on time. (note: not all
products are available for orders required in less than 5 business days.) Contact us if you have questions about your due date!
What blank apparel brands do you use and how can I learn more about their corporate
responsibility?

Listed below are some of the main brands we use with direct links to their corporate websites.
Gildan / Anvil
Fruit of the Loom / Jerzees
Hanes Brands
Alternative Apparel
Next Level Apparel
Bella + Canvas

Shipping

When will my order ship?
Most orders ship within 3-5 business days of purchase. Shipping times may vary due to availability of
merchandise. Orders are not shipped on the weekends or holidays.
How will I know when my order ships?
All orders are shipped via USPS with a tracking number. You will receive a shipping email with this
information on the day of shipping.
Can I expedite my order?
Certain items will offer expedited shipping options. If it is available, you will see the option at checkout.
Where is my order confirmation?
As soon as your order ships, you will receive an email confirmation to the email address you entered on
your order. If for some reason, you did not receive an email, please check your spam folder and add our
email address to your safe sender list. If there is any problem, please feel free to contact our Customer
Service Department.
Do you ship to P.O. box addresses?
Generally speaking, we don’t support this kind of service. But currently, we can ship to P.O. Boxes and
military addresses (APO, FPO) that address via standard shipping.

What is your return policy?
We will accept returns for the following reasons:
Defects in craftmanship
Wrong item shipped

If for some reason you would like to request a return or exchange, please email our Customer Service
Department. To expedite the process, include a picture of the product you would like to return or
exchange.
We cannot accept returns for the following reasons:
Delays in shipping, based on an error of the post office. Every product is shipped with a tracking
number. Claims can be made with the post office for missing or late packages.
Wrong item or size selected by customer. Please check over your order carefully before
confirming payment.
Customized shirts. You will be given the opportunity to approve of the design before production to
ensure you receive exactly what you requested.