When will my order ship?
Most non-customized orders ship within 7-10 business days (not including weekends or federal holidays) of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
Customized/personalized orders require additional time, and can take up to 15 business days (not including weekends or federal holidays) of purchase.
Orders placed after 5 PM on Friday, on holidays, or any time on Saturday or Sunday are counted with the next business day purchases.
Where is my order confirmation?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your Spam folder and add our mail address to your safe sender list. If there is any problem, please feel easy to contact our Customer Service Department.
Do you ship to P.O. box addresses?
Generally speaking, we don’t support this kind of service. But currently, we can ship to P.O. Boxes and military addresses (APO, FPO) that address via standard shipping.
How can I track my item ?
The tracking of your parcel is online traceable. After your order is shipped out, you will receive a confirmation email with online tracking through Stamps.com.
We strongly suggest you add them to your email list so that you can get confirmation about your order from us. And remember to check your SPAM/JUNK folder if you do not receive a reply 7 days after ordering.
I’m missing items in my order.
Based on item production and availability, sometimes we don’t send all items you’ve ordered at the same time, so some of your items will be arriving separately. There will be an email sent saying if your items sent separately. So first check your email box and if there are any doubts, please feel easy to contact us.
Your order begins processing immediately after you click “Place Your Order” on the “Confirm and Submit” page. The processing time is about 5 to 7 days, and during this time we can cancel your order but after we send the package away, unfortunately we cannot cancel it for you.